About Us | Privacy Policy

Stockonline has created this privacy statement in order to demonstrate our firm commitment to protection and management of your personal information. The following discloses the information gathering and dissemination practices for our Web site.

If you have questions about Stockonline's privacy policy or if you feel that we are not abiding to the terms of this privacy policy, you should contact Customer Support via email

Information Collection and Use

Stockonline collects information from users at several different points on its site and it is the sole owner of the information collected on this site. We do not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Stockonline site contains links to other sites. Stockonline is not responsible for the privacy practices or the content of Web sites that link to or from Stockonline.

Registration and Order Forms

In order to use some of our services, users must become a registered user (a.k.a. "Member") by first completing the Member Services registration form. This registration form requires users to supply their contact information (e.g., name and address) and financial information (e.g., credit card number).

We use this customer contact information to send information to our registered users about the services for which they have subscribed. We use the financial information collected to verify the user's identity and to bill the user for products and services. It is optional for users to provide demographic information, but we encourage users to provide this information so that we can provide a more personalized experience on our web site.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Stockonline uses cookies in the Member Services area of our site to save users' passwords so that they don't have to re-enter it each time they visit the Member Services area of the site. Cookies on our site are in no way linked to any personally identifiable information. Some of our business partners use cookies on our site (for example, advertisers) and we have no access to or control over these cookies.

Log Files

We use your IP (Internet Provider) address to help diagnose problems with our server, and to administer our Web site. We use IP addresses to analyze trends and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Data Sharing

We do not give out, sell or rent registered user address, credit or debit card information except where needed to deliver a product or service that a registered user has ordered or to comply with valid legal process or in special cases. We may occasionally share aggregated user demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person.

Billing

We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links To Other Web Sites

This Web site contains links to other sites. Please be aware that Stockonline is not responsible for the privacy practices of sites which link to or from Stockonline. We encourage our users to read the privacy statements of every web site they visit that collects personally identifiable information.

Security

Stockonline has security measures in place to protect the loss, misuse and alteration of the information under our control. Stockonline takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with SSL encryption software.

While we use SSL encryption to protect sensitive information online, we also take precautions to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorized employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Correspondence with Users

We send all registered users an email confirming their password, username and service selection each time they change their service selection or create/update their profiles. We also send site and service announcement updates that contain important information about the services on our Web site. In addition, our Customer Support Department may, as the individual situation warrants, communicate with users via telephone or email to provide them with services they have requested or to follow-up on issues relating to their account.

We do not sell, rent or otherwise provide our registered users email addresses to third parties. However we occasionally send postcards to our registered users informing them of our new products, services, or special auctions. Users who do not wish to receive this correspondence should send an email specifying their request along with their username, name, and address.

Correcting/Updating Personal Information:

Registered users can update their address or credit/debit card information at any time by logging into the Member Services area of the site (using their Username and Password) and then clicking on the "Update Personal Information" link. In addition, Stockonline Customer Support is available Monday-Friday (9-5pm) to assist registered users with updating their contact information. Customer Support can be reached via telephone: or email.

Access to your Personal Information

If you wish to access your Personal Information, please make out your request to us in writing. Stockonline will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing such information.

Note To Parents

At Stockonline we are aware that children may visit us on the internet. Although we welcome browsing, we encourage children to receive permission from their parents before submitting any personal information over the internet. Stockonline believes parents should be responsible for supervising the online activities of their children and taking into account various tools that allow them to provide their children with a controlled, child-friendly internet. These tools are designed to preclude children from releasing personal information online without the permission of their parents.

Notification of Changes to This Privacy Policy

Our privacy policy is posted in the footer section of our site. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will update our privacy policy and notify our registered users via email.

Contacting Us

If you have any questions about Stockonline's privacy statement or the practices of this site, please contact Customer Support via email (enquiries@stockonline.com.au).